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32 Cathedral Garden Road, Nungambakkam, Chennai 600034

1800-572-2496

Frequently Asked Questions

How long does it take for me to receive my order?

We ship within 24 hours of receiving your order. A tracking number is sent to you via email. Please track your shipment with the tracking number.

How do I create an account?

Please refer to the step by step procedure below for account creation

How do I change my shipping address?

As long as your order has not been shipped, you will be able to change your shipping address by loggin in to your account and by clicking the edit tab under the order number under view orders or emailing us at info@aiwo.com with your updated address and order number.

How do I track the status of my order?

We ship within 24 hours of receiving your order. A tracking number is sent to you via email. Please track your shipment with the tracking number.

Will you keep my credit card information on file?

We use secure third party payment gateways. We do not store any credit card information. 

Do you charge sales tax?

Yes, sales tax is applicable

What is your returns policy?

We accept returns on unopened items within 14 days.

I received the wrong item

Please write to us at info@aiwo.com with your order number and the specific issue.

Do you ship to my country?

We ship to most countries with few exceptions due to regulations. For international shipments, additional shipping and handling charges apply.

Will my items come in one package?

Yes, sales tax is applicable

My order arrived damaged

Please send us the images of the damaged shipment. We will send out a replacement product within 24 hours.

Where should I mail my authorized return?

The return shipping label generated under your login will have all the necesary information for return shipping.

How do I receive customer support?

You can reach us at the toll free number or write to us at info@aiwo.com or reach us at our social media channels

What do I do if I entered an incorrect shipping address?

You can cange the address before the shipment has left our facility.

Can I change or cancel an order after I've submitted it?

Yes, changes to order are posssible before the item has been shipped.

Can I pre-order an item that is sold out?

Yes, you can back order items, hoeever, fulsillment is not guaranteed. If we are not able to fulfill the order within a week, we will initiate a refund.

100% Secure Checkout

Netbanking / Credit / Debit

Free shipping

On all orders above Rs. 500

Fast Delivery

Delivery within 2-3 business days

100% Satisfaction Guarantee

Best ingredients at the best price

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