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Frequently Asked Questions
How long WOULD IT TAKE FOR MY ORDER TO BE DELIVERED?
The shipment is typically arranged within 24 hours of receiving your order. A tracking number would be sent to your registered email address. Please track your shipment with the tracking number.
How do I create an account?
You can create an account on my account tab.
How do I change my shipping address?
The shipping address can be changed as long as your order has not been shipped. Login into your account and click on the edit tab under your order number. Alternatively you can drop an email to [email protected] with your updated address and order number.
How do I track the status of my order?
You can track your shipment using the tracking ID that will be sent to your registered email address once your item has been shipped.
IS my credit card information STORED?
We use secure third party payment gateways. We do not store any credit card information.
Do you charge sales tax?
Yes, sales tax is applicable
What is your returns policy?
We accept returns on unopened items within 14 days.
Do you ship to my country?
We ship to most countries with few exceptions due to regulations. For international shipments, additional shipping and handling charges apply.
Will my items come in one package?
Yes, all ordered items are delivered as a single package.
what if My order IS arrived BUT damaged?
Please send us the images of the damaged shipment. We will send out a replacement product within 24 hours.
Where should I mail my authorized return?
The return shipping label generated under your login will have all the necessary information for return shipping.
How do I CONTACT customer support?
WHAT IF I have entered an incorrect shipping address?
You can cange the address within 24 hours of placing your order. The address cannot be changed once the item has left our facility.
Can I change or cancel MY ORDER?
Yes, changes to order are possible if the item has not yet been shipped.
Can I pre-order an item that has been sold out?
Yes, you can back order items. However, we cannot guarantee fulfillment. If we are not able to fulfill the order within a week, we will initiate a refund.