The shipment is typically arranged within the same day of receiving your order. A tracking number will be sent to your registered email address. Please track your shipment with the tracking number. Please remember to check your email spam folder and add our email address to your email safe list.

You can create an account on my account tab.

The shipping address can be changed as long as your order has not been shipped. Login into your account and click on the edit tab under your order number. Alternatively you can drop an email to info@aiwo.com with your updated address and order number.

You can track your shipment using the tracking ID that will be sent to your registered email address once your item has been shipped.

We use secure and trusted third party payment gateways. We do not store any credit card information.

Yes, sales tax is applicable

We accept returns on unopened items within 14 days.

If you have received the incorrect item, please send an email to info@aiwo.com with your order number and the specific issue.

We ship to most countries with few exceptions due to regulations. For international shipments, additional shipping and handling charges will be applicable.

Yes, all ordered items are delivered as a single package.

Please send us the images of the damaged shipment. We will send out a replacement product within 24 hours.

The return shipping label generated under your login will have all the necessary information for return shipping.

You can write to us at info@aiwo.com, reach us through our social media channels or a request for a call back through our website. You can also call us at our toll free number 1800 572 2496

You can change the address within 24 hours of placing your order. The address cannot be changed once the item has left our facility.

Yes, changes to order are possible if the item has not yet been shipped.

Yes, you can back order items. However, we cannot guarantee fulfillment. If we are not able to fulfill the order within a week, we will initiate a refund.